EU4Energy presents European best practices in monitoring of gas supply quality

Eu4Energy News
28 January 2019

On 28 January, Energy Community Secretariat experts presented the results of a report developed under the EU4Energy Governance project aimed at improving the regulatory environment in the Ukrainian gas market and harmonization with the EU acquis.

The report takes stock of the best practices in monitoring distribution system operators’ and retail suppliers’ performance by EU and Energy Community energy regulatory authorities. The speed and accuracy of handling customer complaints, providing connection to the gas distribution network and ensuring continuous supplies are among the assessed topics. The experience of national regulatory authorities in Austria, France, Hungary, Italy, Latvia and Serbia will help to tailor a model best fit for Ukraine. The next step will be the creation of a list of recommendations for the Ukrainian regulatory authority - NEURC, regarding the competent authority for setting and approving gas quality monitoring standards and the key requirements for ensuring the quality of service and supply.

* The EU4Energy Initiative covers all EU support to improve energy supply, security and connectivity, as well as to promote energy efficiency and the use of renewables in the Eastern Partner countries Armenia, Azerbaijan, Belarus, Georgia, Moldova and Ukraine. It does this by financing projects and programmes that help to reform energy markets and to reduce national energy dependence and consumption. Over the longer term, this makes energy supply more reliable, transparent and affordable, thus reducing energy poverty and energy bills for both citizens and the private sector.

In Scope:

  • Ukraine Ukraine